At Vestment Shop, we are committed to delivering your handmade liturgical vestments and apparel with care and efficiency. All our products are crafted to order, and we offer free worldwide shipping from our facility in Pakistan. By placing an order on vestmentshop.com, you agree to the terms outlined below.

1. Shipping Costs

• Free Shipping: We provide free standard shipping on all worldwide orders, with no minimum purchase required. There are no hidden shipping fees at checkout.

• Additional Fees: While shipping is free, customers are responsible for any customs duties, taxes, or import fees imposed by their country's authorities. These fees are not included in the product price.

2. Processing and Production Time

All items are handmade to your specifications in Pakistan. Production begins after your payment is confirmed (typically 2-3 business days).

• Standard Items: Production takes 10-15 business days.

• Custom/Made-to-Measure Items: Production takes 4-6 weeks due to their personalized nature.

3. Delivery Time

Once production is complete, your order ships from Pakistan via our trusted carriers (e.g., DHL, FedEx). Delivery typically takes:

• United States & Major Markets: 3-10 business days.

• Other International Destinations: 5-15 business days, depending on your location and customs clearance.

Total Timeframe:

• Standard Items: 13-25 business days (production + shipping).

• Custom Items: 5-9 weeks (production + shipping).

Note: Delivery times are estimates and may vary due to carrier delays or customs processing.

4. Order Tracking & Process

• Tracking: Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment's progress.

• Process: After your order is confirmed, we begin crafting your item(s). Once complete, your order is securely packed and handed to our carrier.

5. Lost or Delayed Shipments

• Lost Packages: If your order does not arrive within 30 business days (for standard items) or 60 business days (for custom items), contact us at info@vestmentshop.com. We will investigate with the carrier and, if confirmed lost, offer a replacement or full refund.

• Delays: We are not liable for delays beyond our control (e.g., customs holds), but we will assist in resolving them.

6. Address Changes

You may update your shipping address within 24 hours of placing your order by contacting us. After production begins, changes are not possible.

At Vestment Shop, we are dedicated to your complete satisfaction with our handmade liturgical vestments and apparel. All our products are made-to-order, and we have established this Refund Policy to provide clarity on our returns, refunds, and exchange processes. By placing an order on vestmentshop.com, you agree to these terms.

1. Return Eligibility

• Timeframe: You may request a return within 30 days of receiving your order, as confirmed by tracking information.

• Condition: Items must be returned in their original, unused condition, with all tags, packaging, and accessories intact. As our products are handmade, they must not show signs of wear, damage, or alteration.

• Non-Returnable Items: Custom-made or made-to-measure items (e.g., chasubles tailored to specific sizes or designs) are not eligible for return unless they are defective or damaged.

2. Return Process

• Step 1: Contact Us: To start a return, email us at info@vestmentshop.com or call +92 334 6503510 within 30 days of delivery. Please provide your order number, item details, and the reason for the return.

• Step 2: Receive Approval: We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and shipping instructions within 48 business hours.

• Step 3: Ship the Item: You are responsible for return shipping costs unless the item is defective or damaged. Please ship the item to our facility in Pakistan. We recommend using a trackable shipping method, as we are not liable for lost returns.

• Step 4: Inspection: Once received, we will inspect the item within 5-7 business days to confirm it meets our return conditions.

3. Refund Details

• Refund Amount: For eligible returns, we will refund the original purchase price. A 20% restocking fee will be deducted to cover production and handling costs, except for defective or damaged items.

• Processing Time: Refunds will be issued to your original payment method (PayPal or Stripe) within 7-10 business days of receiving and approving your return.

• Defective or Damaged Items: If your item arrives damaged or with manufacturing defects, we will cover return shipping costs and issue a full refund or replacement (your choice) without the restocking fee. Please include photos of the issue with your return request.

4. Shipping Costs

• Original Shipping: We offer free worldwide shipping, so no shipping costs are refunded.

• Return Shipping: You are responsible for return shipping costs unless the return is due to our error. Any customs fees or duties incurred during return shipping are also your responsibility.

5. Exchanges

We do not offer direct exchanges due to the made-to-order nature of our products. To get a different item, please return your original purchase and place a new order on vestmentshop.com.

6. Cancellations

• Before Production: You may cancel your order within 24 hours of placing it for a full refund.

• After Production Begins: Orders cannot be canceled once production has started (typically after 24 hours). You may still return the item under the 30-day policy if eligible.